Lone Traveller Policy
Check in / Checkout / Reception
- Option to check-in in advance, followed by discreet communication regarding room number and location / options to request room allocation in a particular area of the hotel. All data is held within safe secure systems and confidentiality is upheld to highest levels.
- Reputable taxi companies bookable at reception
- Express check out available
- Reception phone manned 24 hours
- Hotel entrance doors close at night
- ID required if a replacement key is requested
Room Facilities
- Safes in all bedrooms to hold guest valuables
- In room dining options for all food service/restaurant options
- Option to order in room dining and Click and Collect or Call and Collect
- Option to select preferred in room dining times to book preferred times
- Spyholes in all bedroom doors
- Windows are fitted with secure restrictors – opening only 200mls. In some location’s windows do not open due to external noise
- Option to communicate to our 24-hour reception team by phone in the room
- Evacuation procedure is visible in all bedrooms
Safety
- Three fire safety & security walks are conducted throughout the day/night in all our hotels, using an online management system to record their checks at points throughout the hotel
- Extensive CCTV coverage in all public areas of our hotel including bedroom lift lobbies & corridors recorded in line with GDPR
- Fire safety systems (and all life safety systems) maintained & certified to the highest of standards, with detectors & sounders in all areas, supported by an excellent operation fire safety strategy on site
- The security of our hotels is maintained under regular review by the hotel safety committee & is subject to external auditing
- Dedicated fire warden & occupational first aider on all shifts including nights, supported by emergency contact list for local out of hour doctors, chemists etc.
- All hotel duty managers wear portable panic alarms, so that in the unlikely event an incident or security concern did arise, it could be escalated without delay.
- All Hotel management teams, and nights personnel are trained on all aspects of health & safety including “Operational safety & security”
- All Hotel ground floor access & egress points are linked to an intruder alarm which is activated at a specific time in each hotel each day
- All operational staff wear uniforms